RevNeon — Refund & Return Policy

All sales are final. We do not offer returns, refunds, or exchanges except under the limited circumstances outlined below.

Damaged Package

If your order arrives with visible damage to the packaging or the neon sign itself, you must contact us within 48 hours of delivery with photo or video proof of the damage. Send all evidence to revneon@outlook.com with your order number in the subject line. Claims submitted after the 48-hour window will not be honored.

Defective Neon Sign

If your neon sign arrives defective — meaning it does not power on, flickers abnormally, or has a manufacturing defect that prevents normal use — contact us at revneon@outlook.com with your order number and a video showing the defect. We will work with you to resolve the issue on a case-by-case basis.

Wrong Address

If you entered an incorrect shipping address at checkout, you must notify us within 24 hours of placing your order at revneon@outlook.com. After 24 hours, we cannot guarantee any changes to the shipping address and are not responsible for packages delivered to the address you provided.

What We Do NOT Refund or Exchange

The following are not eligible for a refund, return, or exchange under any circumstances:

• Buyer's remorse or change of mind
• Gifts or purchases made by a family member, friend, or third party on your behalf
• Orders where the customer provided an incorrect address and did not notify us within 24 hours
• Signs that have been installed, used, or show signs of wear
• Claims submitted outside of the stated timeframes above.

European Union & United Kingdom Customers

If you are located in the European Union or the United Kingdom, you have the legal right to cancel your order within 14 days of receiving your product under the Consumer Rights Directive (EU) and the Consumer Contracts Regulations (UK). This is known as the "cooling-off period" and applies to all online purchases regardless of our general all-sales-final policy.

To exercise this right:

• Contact us at revneon@outlook.com within 14 days of receiving your order stating that you wish to cancel.
• You must return the product in its original, unused condition with all original packaging. The product must not have been mounted, installed, plugged in, or show any signs of use beyond what is necessary to inspect it.
• You are responsible for the cost of return shipping to our warehouse.
• Once we receive the returned item and confirm it is in original condition, we will issue a full refund to your original payment method within 14 days.

If the product has been used, installed, or is not returned in its original condition, we reserve the right to reduce the refund to reflect the diminished value of the product.

This right of withdrawal does not apply to custom or personalized orders.

Contact

For all inquiries related to this policy, email us at revneon@outlook.com. Include your order number in every message.